Privacy Policy

PartitionBio Ltd
Last updated: July 2026

1. Who we are

PartitionBio Ltd ("PartitionBio", "we", "us", "our") is a biotechnology company registered in England and Wales (Company Number: 13421275). Our registered office is Sigma House, Level 2, Unity Campus, 40 South Street, Pampisford, Cambridge, CB22 3FW, United Kingdom.

We are the data controller for personal data collected through this website and our associated communications.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: contact@partitionbio.co.uk

2. What personal data we collect

We may collect the following personal data from you:

  • Contact information — name and email address when you contact us through our website or email us directly. We do not require your telephone number or organisation name through our contact form, though you may choose to provide these voluntarily

  • Order information — name, delivery address and payment details when you purchase BubbleFect or other products

  • Newsletter registration — name and email address only when you subscribe to the Bubble Bulletin

  • Usage data — information about how you interact with our website, including pages visited, time spent on pages and referring URLs, collected via cookies and analytics tools

  • Communications — the content of any emails, form submissions or other messages you send us

  • Research application data — when you apply for or participate in our product testing programmes we collect your name, email address, organisation, telephone number, address, and information about your research including cell types, cargo and experimental goals. This information is used solely to assess your application, send you product samples, and support your experiments.

3. How we collect personal data

We collect personal data when you:

  • Visit our website (partitionbio.co.uk)

  • Place an order for BubbleFect or other products

  • Sign up for the Bubble Bulletin newsletter

  • Submit a contact, feedback or application form on our website

  • Email us or communicate with our team directly

  • Attend events where we are exhibiting and exchange contact details

4. How we use your personal data

We use your personal data for the following purposes:

  • To fulfil orders — processing and delivering your BubbleFect purchases and communicating with you about your order

  • To support your research — following up on orders to check in on your experiments, offer protocol support and optimisation advice, and invite feedback on your experience with BubbleFect. We genuinely want to understand how our product performs in your specific application and help you get the best results

  • To provide scientific support — responding to technical questions, providing protocol guidance and supporting your research

  • To send our newsletter — sending the Bubble Bulletin to subscribers who have opted in

  • To manage our product testing programmes — administering Beta and testing programme applications and communications

  • To improve our website — analysing how visitors use our website to improve content and user experience

  • To comply with legal obligations — retaining records as required by applicable law

5. Legal basis for processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

  • Contract — where processing is necessary to fulfil an order or provide services you have requested

  • Legitimate interests — for scientific support communications, improving our website, and business development activities where we have a legitimate interest in doing so and it does not override your rights

  • Consent — for sending our newsletter and marketing communications, where you have opted in. You may withdraw your consent at any time by clicking the unsubscribe link in any email or contacting us directly

  • Legal obligation — where we are required to process data to comply with applicable law

6. Who we share your data with

We do not sell your personal data. We may share your data with:

  • Service providers — third party tools we use to operate our business, including HubSpot (CRM), Mailchimp (email marketing), Squarespace (website), and Stripe (payment processing). These providers process data on our behalf under appropriate data processing agreements

  • Shipping providers — to deliver your orders

  • Professional advisors — lawyers, accountants and other advisors where necessary

  • Regulatory authorities — where required by law

7. International transfers

Some of our service providers are based outside the UK or European Economic Area. Where we transfer your data internationally we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions, in accordance with UK GDPR requirements.

8. How long we keep your data

We retain your personal data for as long as necessary for the purposes set out in this policy, or as required by law. Specifically:

  • Customer order data — retained for 7 years for accounting and legal purposes

  • Newsletter subscribers — retained until you unsubscribe

  • General enquiries — retained for 2 years from last contact

  • Website analytics data — retained in accordance with our analytics provider's data retention settings

9. Cookies

Our website uses cookies to improve your experience and to analyse website traffic. We use:

  • Essential cookies — necessary for the website to function

  • Analytics cookies — to understand how visitors use our website (via Google Analytics or similar)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Your rights

Under UK GDPR you have the following rights regarding your personal data:

  • Right of access — to request a copy of the personal data we hold about you

  • Right to rectification — to request correction of inaccurate or incomplete data

  • Right to erasure — to request deletion of your personal data in certain circumstances

  • Right to restrict processing — to request that we limit how we use your data

  • Right to data portability — to receive your data in a structured, machine-readable format

  • Right to object — to object to processing based on legitimate interests or for direct marketing

  • Right to withdraw consent — where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at contact@partitionbio.co.uk. We will respond within one month.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

👉 ico.org.uk | 0303 123 1113

12. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically.

13. Contact us

PartitionBio Ltd
Sigma House, Level 2, Unity Campus, 40 South Street, Pampisford, Cambridge, CB22 3FW
contact@partitionbio.co.uk
+44 (0) 1799 243060